We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. A chargeback is a mechanism to reverse a card payment directly with the payment ...

Non-criminal chargebacks are expected to cost merchants more than $100 billion in 2023 alone. According to internal reporting from Visa, friendly fraud accounts for up to 75% of all chargebacks. This ...

Have you received products that are different from what you ordered or did not get it at all despite making the payment through your credit card? Have you been charged twice for the same product or ...

B2B payments expert Inez Berkhof-Hollander at TreviPay explores why modernizing the order-to-cash (O2C) cycle is essential for competitiveness, liquidity and customer experience, and how to manage ...

Most banks require you to contact the merchant and attempt to resolve the issue directly before requesting a chargeback. Photo: iStock Picture this: you’re browsing your favourite online store when ...