As scams and consumer rights editor at Which?, Lauren works across a range of issues to help make consumers' lives fairer and safer. Rogue retailers, terrible traders, dodgy deliveries or simply ...

Can I get a refund for a faulty new or used car? If a new or second-hand car you bought develops a fault, you could get it repaired or replaced at no further cost to you by whoever sold it to you - or ...

The more online shopping gains popularity the more it brings with it an obvious increase in the number of complaints regarding delivery of goods. Two main problems can be identified with this kind of ...

We often think of ourselves as a nation of complainers - but that’s simply not true. In fact, most of the people I speak to are reluctant to make a fuss even when they’ve been treated terribly. The ...

It’s that time of year where people start to shop online ahead of "you know what" or buy things of questionable merits from the internet sales. Of course, when the sales begin, my postbag starts to ...

When you’re making a complaint to a company, knowing your consumer law is important. If you get it wrong, the company may think you’re not serious about your complaint. So, let’s take a look at what’s ...

Buying a car is a major investment, and it’s not just about the money you spend. When you’ve spent hours poring over reviews, websites and brochures to pin down your ideal choice of car and ...

A couple from Kent who used their life-savings for a deposit on a new house say they fear their entire move was a mistake because of the extensive list of problems in their new build. Alex and Dorina ...

The Consumer Fightback column inbox is full of emails showing the kind of consumer problems that you are facing. Some of these emails are from people who are confused about what their rights are where ...

World Consumer Rights Day 2026 will be observed on March 15 across the globe. The day focuses on spreading awareness about consumer protection and encouraging people to understand their rights while ...