Virgin Media O2 customers will know all too well how frustrating dealing with the telecoms giant can be. The company, which merged the two major brands in 2021, has often topped the list of the most ...

Customers must use remaining data or apply for a refund before the shutdown and there are options to switch to pay monthly SIMs or contact O2 for further support. O2 is axing its pay-as-you-go data ...

A Midlands O2 customer says the company failed to flag a five-hour scam phone call that cost them £914. It took the money for a call to Tunisia even though the customer, from Loughborough in the East ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Mobile network O2 has announced the axing of its pay-as-you-go data-only SIM services, which will take effect on January 31. These SIMs enabled users to purchase internet data for use within a ...

Mobile phone users say the UK's biggest networks are letting them down on value for money and customer service, a study by consumer champion Which? has revealed. O2, EE, Vodafone and Three were ranked ...