How Salesforce and ServiceNow are squaring off in the battle for the helpdesk

FEATURE Salesforce CEO and chief “SaaSquatch” Mark Benioff boasted about the wins his company's ITSM product had last quarter ...
diginomica

ServiceNow ends the AI add-on era and defines its new platform approach

To understand what ServiceNow announced today, it helps to understand what ServiceNow has always been at its foundation - and ...

ServiceNow CEO builds new business model around AI

Bill McDermott envisions a ‘control tower’ for companies as AI moves beyond intelligence to execution.

How ServiceNow gets customers to gorge at the AI trough

ServiceNow's latest product announcements show how hardcore the company has become about embedding AI across its go-to-market ...
VentureBeat

ServiceNow positions itself as the control layer for enterprise AI execution

ServiceNow announced a multi-year partnership with OpenAI to bring GPT-5.2 into its AI Control Tower and Xanadu platform, reinforcing ServiceNow’s strategy to focus on enterprise workflows, guardrails ...

Is ServiceNow’s (NOW) All‑In AI Strategy Quietly Redefining Its Core Platform Role?

In early April 2026, ServiceNow and partners including Qlik, DXC Technology, BigPanda, KODIS Holdings and TrustCloud ...
Yahoo Finance

ServiceNow, OpenAI team up to bolster enterprise AI capabilities

This story was originally published on CIO Dive. To receive daily news and insights, subscribe to our free daily CIO Dive newsletter. Using OpenAI’s advanced models, ServiceNow plans to build ...
Seeking Alpha

ServiceNow Unveils the New ServiceNow AI Platform to Put Any AI, Any Agent, Any Model to Work Across the Enterprise

New innovations across the ServiceNow AI Platform and deeper integrations with partners like Microsoft, NVIDIA, Google, and Oracle fuel enterprise-wide orchestration Global leaders including Adobe, ...
Business Wire

ServiceNow Unites Intelligent Workflows and Open Models with NVIDIA Technologies to Scale Trusted AI Across Industries

WASHINGTON--(BUSINESS WIRE)--NVIDIA GTC – ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced it has expanded its partnership with NVIDIA to unite intelligent ...