One-dimensional text analysis, which often relies on frequency, tends not to offer any comparison. For example, if you know that 20 customers have been complaining about battery life, it would be ...
GATE (General Architecture for Text Engineering - see http://gate.ac.uk/) is an experimental apparatus, R&D platform and software suite with very wide impact in ...
Mining the information in contact center calls using speech analytics can be an early warning system, before an issue escalates to negative social media. For several years speech analytics solutions ...
Simply sign up to the European companies myFT Digest -- delivered directly to your inbox. Scrooge in Dickens’ ‘A Christmas Carol,’ knew a thing or two about the ill effects of eating close to bedtime.